Effective Date: July 2026
At Culture Adventure Travel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our travel services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit a contact form
- Request a quotation
- Book a tour or travel service
- Subscribe to our newsletter
- Communicate with us by email or other channels
The information we collect may include:
- Full name
- Email address
- Phone number
- Country of residence
- Travel preferences
- Number of travelers
- Travel dates
- Special requests
- Any additional information you choose to provide
We may also collect certain technical information automatically when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
2. How We Use Your Information
Your information may be used to:
- Respond to inquiries
- Process tour reservations
- Provide customer support
- Customize travel recommendations
- Improve our website and services
- Send booking confirmations
- Notify you about important travel information
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Understand website usage
- Improve website performance
- Analyze visitor behavior
- Enhance security
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
4. Google Analytics
We may use Google Analytics or similar analytics services to understand how visitors use our website.
These services collect anonymous information such as:
- Pages viewed
- Time spent on pages
- Traffic sources
- Device types
- General geographic location
This information helps us improve our website and provide a better user experience.
5. Third-Party Services
We may work with trusted third-party providers to operate our website and deliver travel services.
These providers may include:
- Payment processors
- Hotel partners
- Cruise operators
- Transportation providers
- Email service providers
- Analytics services
These partners receive only the information necessary to perform their services and are expected to protect your information appropriately.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to maintain a secure website, no method of electronic transmission or online storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Maintain business records
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
8. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain types of data processing
- Request a copy of the personal data we hold about you
To exercise any of these rights, please contact us using the details below.
9. Children’s Privacy
Our website and travel services are not directed toward children under the age of 16.
We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.
If you believe a child has provided personal information through our website, please contact us so we can promptly remove the information.
10. External Links
Our website may contain links to third-party websites for your convenience.
We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. International Visitors
If you access our website from outside Vietnam, your information may be transferred to and processed in Vietnam or other countries where our trusted service providers operate.
By using our website, you consent to such transfers where permitted by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
The updated version will always be published on this page with the revised effective date.
We encourage visitors to review this page periodically.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
Culture Adventure Travel
Email: [email protected]
Website: www.cultureadventuretravel.com
Business Hours: Monday – Sunday | 8:00 AM – 6:00 PM (Vietnam Time)